Due to the complexity of fittings for various pressure washer brands and models, kindly contact us for compatibility if unsure.

Order Cancellation

Once an order has been placed & an Order Confirmation email has been sent, payment merchants will automatically payout payments to MJJC Australia.

For Order Cancellation after receiving an Order Confirmation via email, a refund for the amount paid will be made with a deduction of between $5.00 - $10.00.

Your refund will be automatically refunded through your initial payment method.

Please note that the lead time for refund will be dependent on your initial payment method or bank.

*This deduction is not a penalty. MJJC Australia is charged a percentage fee by payment merchants for payments received & will not receive full reimbursement for Refunds.

We thank you for your kind understanding.

 

Order Amendments (adding or changing items)

Please contact us immediately in the event a confirmed order needs to be amended either in changing or adding additional items.

Please not that if a tracking reference email has been sent & the order has been dispatched to our courier partners, we are unable to make amendments to the initial order.

If the order is still processing status, we would gladly amend orders and a new Order Confirmation will be emailed with a Payment Link attached if additional payment is required.

Any excess payment made after order amendments will NOT be refunded.

 

Exchanges (If applicable)

We only offer exchanges if the items are damaged or defective.
In the event your chosen adapter/connector for your pressure washer in your initial order is not compatible, we will gladly exchange the adapter/connector for you. However, please note that the return postage and exchange postage will be borne by the customer. 
The fastest way to ensure you get what you require, kindly make a new order and rest assured a refund will processed immediately once we receive & inspected the returned items.

 

Shipping Returns (If applicable)
To return your product, please post your item to:
Unit 1b/20 Kelly Street, Chadstone, VIC 3148

 

Due to high postage costs, please note that postage cost for returns and exchange including postage for replacement items will be borne by the customer. Postage cost is strictly non-refundable and in the event of a refund, the initial postage cost of your order will be excluded.

Depending on your location, the turn-around time for your exchange or refunds will be dependent on the courier or post service.

It is advisable to include tracking and insurance for your returns in the event we do not receive the returned item.